Returns & Exchanges

Stokes Terrace Estate strives to ensure your satisfaction. If you are not fully satisfied with your purchase, you may return your item(s) for store credit.

To return an item, the following conditions must be met:

All returns must be submitted within 14 business days of receiving your item(s)
All items must be returned in their original packaging, clean, unworn, unaltered, free of any odours or fragrances and in sale-able condition

If an item does not meet eligibility, it will be denied and sent back to the customer at their expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.

Store credit will be issued for the retail price of item(s) purchased upon a successful return. Store credits have no expiration date and can be applied to any future collection on stokesterraceestate.com.

Kindly note:

International guests will not be refunded initial shipping costs and a return shipping fee will be deducted from your refunded credit to cover return shipping costs

Request Process

Our Digital Concierge portal is designed to make your experience as effortless as possible.

1. Visit our Digital Concierge and enter your order number and email address.

2. Choose the items you wish to return and specify your reason.

3. Select either:

Exchange: Swap for a different size or color (subject to availability).
Store Credit: Receive the full value of your return as credit for future use on stokesterraceestate.com.

4. Once your request is approved, we will provide a pre-paid shipping label (where applicable) or instructions for your local carrier. For our guests in Greater China, you can schedule a convenient SF Express pickup directly through the portal.

5. Once your return is received and inspected, your exchange or credit will be processed within 3–5 business days.