Shipping & Delivery

Shipping & Delivery

Stokes Terrace Estate inspects and prepares each order before departure. Please allow 10-14 business days for your order to be processed and shipped.

The moment your order departs, you will receive a confirmation email. You may monitor your package's progress by signing in to your account or the carrier’s dedicated tracking site.

  • Address Accuracy: Please note that we are unable to change the shipping address once an order has been placed
  • Delivery Windows: The delivery window begins once the carrier receives your order. Please note that these windows may be extended during holidays and peak periods

If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours. If your order still has not arrived within that time window, please contact us. 

Kindly note that shipping rates are non-refundable and we do not deliver to PO boxes.

Domestic Orders

We are pleased to offer complimentary shipping for all orders within Greater China, fulfilled via SF Express.

International Orders

For orders above $200, shipping is complimentary. For orders below $200, a flat $30 shipping fee will be added at checkout.

For our international guests, additional customs fees, duties, and taxes may be incurred. These are the responsibility of the recipient and will be calculated, displayed, and charged at checkout. The amount of duties and taxes displayed at checkout are an estimation by global carriers and may vary slightly on arrival.

Failed Delivery or Returned to Sender

If a package cannot be delivered to the given shipping address due to incorrect or incomplete information and/or phone number, the return shipping costs will be the responsibility of the guest.

If a guest is absent upon all delivery attempts, the package will be returned to Stokes Terrace Estate and the return shipping costs will be the responsibility of the guest.

Stokes Terrace Estate is not responsible and will not reimburse any duties or taxes resulting from a failed delivery or failure to pay additional duties upon arrival.

Damaged/Opened Packages

If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the carrier used to ship your order. Please also contact us.

Lost Packages

Stokes Terrace Estate is unable to assume responsibility for packages once they have been successfully delivered and signed for. Please contact your carrier for assistance or contact us if you require further support.